Making a purchase:
It’s easy to make a purchase. Simply look through our on line catalogue and click on any items that you wish to purchase and put them into the shopping basket. You will be able to remove them easily before completing of your order. After you have finished your selection, click on the ‘Checkout’ button and you will be taken through the on line ordering process and make your payment via Paypal. There is a printable order form in the information section if you prefer to pay for any items by cheque or bankers draft or don’t wish to enter your credit card details on line. Upon making a purchase, you agree to accept the following terms and conditions.
Offers, discounts and promotions:
Our offers change each week, so ensure that you don’t miss out by visiting us regularly to check that the wig you need is on offer. Only one offer can be used at any one time and no offer can be used in conjunction with any other offer. Only one discounted amount can be used at any given time on a wig.
As a small business we are not VAT rated and do not offer VAT relief. If you believe you are elligible for VAT relief please complete the VAT form available and send it to us and we will discuss a reduction for you on an individual basis.
If a wig is returned, for exchange, then the price reduction offer can be transferred to the new wig, as long as the wig is being exchanged for is of the same brand or that week’s offer has changed to the new brand to which the wig is being exchanged to.
Some wig brands will carry a free item as part of a promotion. The free item is therefore associated with that item and is given free for purchasing that wig brand or item. If the wig is returned for a refund, then the free item must also be returned as you are not entitled to keep the free item as the wig with which the free item is associated is being returned. If the wig is being exchanged, then as long as the replacement wig also carries the said free item, then you can retain the free item, so long as you intend to keep the replacement wig. Your sales receipt will tell you the retail price of the free item. If you return the wig and not the free item, then we reserve the right to charge you the retail price for that free item, as we would therefore assume that it is you intention to purchase the item. The free item must be returned, completely intact, unopened, unused and uneaten in the same condition as it was sent out in, as per our returns policy for wigs and other items. There is only one free item per order and each free item can also be purchased separately in any quantity from the accessories section.
Please contact us by phone to clarify any of the offers or to notify us of the items return.
Any claim for delivery shortages or damages must be reported to us as soon as possible.
Please contact us to arrange return. We reserve the right upon return to examine the goods for the specified fault and for exchange or refund.
All products must be returned to us at your cost and we suggest using a tracked or special delivery service, as parcels can be traced whilst in the postal system. We cannot accept any liability for products lost or damaged in transit.
We do not accept liability for any injury caused by your use of any of the products supplied to you.
Duty & Customs in your country:
We cannot estimate customs and import duties (if applicable) in your country. If import duties are to be paid before your country will release the goods to you, it is your responsibility to pay these duties and taxes. Wigtopia (F and B Trading) cannot be held responsible for customs charges and any delays due to payment not being made in your country.
Wigtopia are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018.
Looking after the personal information you share with us is very important and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
All our packages are marked with your address and a returns label of F and B Trading and our address only. It will be sent out in a plain box, jiffy bag or grey bag. There are NO indications of the content within the package to maintain your privacy. An exception to this will be for customs purposes for overseas orders only and all packages will be marked theatrical supplies. No advertising is on the packaging at all.
We have published this notice to help you understand : –
How and why Wigtopia collect information from you
When you buy goods from us, you are entering into a contract with us. You may set up an account with us or checkout as a guest when using our website. As we use Paypal for our transactions we do not hold any credit or debit card details on our data base. Paypal is responsible for keeping this safe and secure.
We will need your name and address, telephone number and email address for contacting you about your order.
If you telephone your order to us we will take your credit or debit card details to take your payment and use the Paypal Virtual terminal to do this. Once the transaction is complete, the card details are destroyed immediately.
How do we use your information?
What we use your personal information for.
We use your information for processing your order and notifying you of your order status.
To undertake website personalisation and administration.
For marketing communications provided you have given us your permission.
Notifying you about changes to our services that may be of interest to you.
Contact you to undertake customer satisfaction surveys and invite you to provide product reviews.
In order for you to receive your goods, Wigtopia use a number of delivery companies. We only confirm your name and address details to ensure correct delivery of your item.
Wigtopia works with a business who support our website and your information is protected by the General Data Protection Regulation.
Wigtopia works with a trusted marketing company who help us manage our electronic communications with you or carry out surveys or product reviews on our behalf.
Wigtopia works with the trusted third party Paypal for payment processing in order to securely take and manage payments.
Keeping in Touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to our website.
If you decide you do not want to receive marketing information at any time you can request we stop by writing to our address – 15 Holmbush Way, Southwick, BN42 4YA or by clicking the unsubscribe button on any email we have sent you.
You may continue to receive emails until we have dealt with your request.
How long we keep your information for
Any personal information will be held for 6 years ( this will include name, address, telephone number and email address only) for Inland Revenue purposes only.
What are your rights
You are entitled to request the following from Wigtopia, these are called your Data Subject Rights and there is more information on these on the Information Commissioners Website – www.ico.org.uk
Right of access – to request access to your personal information and information about we process it
Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
Right to Erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact F & B Trading (Wigtopia) on 01273 262799.
Right to restriction of processing – to restrict processing of your personal information
Right to data portability – to electronically move, copy or transfer your personal information
If you have any general questions about your rights or ant to exercise your rights please contact
Frances Burchell or Barbara Hadland trading as – F & B Trading (Wigtopia) email@example.com telephone 01273 262799.
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights gave been infringed. The contact details for the Information commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website – www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
Client confidentiality is important to us. All our packages are marked with your address and a returns label of F and B Trading and our address only. It will be send out in plain boxes, jiffy bag or grey bag. There are NO indications of the content within the package except for customs purposes for overseas orders and all packages will be marked theatrical supplies. No other advertising is on the packaging.
Our level of Customer service and satisfaction is of the highest standard possible. Should you for any reason not be fully satisfied with the quality of service you have received then please contact us via email (firstname.lastname@example.org). Your feedback is essential to ensure continued improvement in the service we provide to you, so please do pass on your comments and concerns or any ideas you feel would help to improve our web site further.