You have the right to cancel an order within 14 -days, starting from the day after receiving the goods.
Items that are not advertised on the web site can be ordered in by telephone or email. If you have a change of mind returns of special orders may be subject to shipping costs which will be deducted from any refund or exchange, as per the original order terms and conditions of sale. Cosmetic items cannot be returned due to hygiene reason..
If you do wish to cancel or exchange an item in your order, please contact us by one of the following methods
Telephone: 01273 262799
Our returns address is:
F & B Trading
15 Holmbush Way
Southwick, West Sussex
All products must be returned to us in an unused and resalable condition complete with labels and it’s own box within 14 days of receipt. We reserve the right not to refund either in whole or in part the price of the products if they have been used or damaged whilst in your possession or any of these terms and conditions are not met. We are sorry but the postage is non-refundable on returns, as this is a service cost.
Prior to returning the products you must contact us. All products must be returned to us at your cost and we suggest using a tracked or special delivery service, as parcels can be traced whilst in the postal system. We cannot accept any liability for products lost or damaged in transit. If the products were provided in error we will refund the postage cost in addition to any refunds. This does not affect your statutory rights as a consumer.
PLEASE NOTE: Any wigs or hairpieces that are returned that smell of tobacco, perfume or food smells will NOT be refunded under any circumstances, unless they are proved to be faulty, as these can’t be resold. Likewise any wig that has been cut or styled or been brushed extensively can’t be refunded. For hygiene reasons, hairpieces or extensions that have been attached to the hair in any way cannot be exchanged or refunded.
If a customer repeatedly returns products to us, we reserve the right not to supply future goods to the individual concerned.